FREQUENTLY ASKED QUESTIONS
Why should I use
Superior Resurfacing?
- Family-Owned & Independent
As a family-run business, we’re not franchise-affiliated. This allows us to keep costs down while staying up-to-date with the latest techniques and advanced resurfacing products. - Prompt, Reliable Service
With over 16 years of experience, we understand the importance of looking after our customers. We pride ourselves on delivering professional, dependable service every time. - Trusted by Repeat Customers
Most of our work comes from referrals or returning clients — many who used our services years ago and call us again for resurfacing in their new homes.
Why do people keep using us?
- Because the job is done properly the first time, if there is a problem we are onto it straight away
- We do quality work so rarely there is a problem
- We do the work in the time frame we promise
- If is it urgent we go all out to do it when needed to be done by
- We don’t let customers down, we are reliable and we have excellent communication with our customers, if we are going to be even 5 minutes late we call them.
- We leave the premises as we found it, clean and tidy
- Our resurfacers get along well with customers
Why is our business different to others?
- We are always contactable – 24/7
- We resurface all types of kitchens and bathrooms whereas many resurfacers only handle bathrooms or avoid timber kitchens due to the preparation challenges involved. Over the years, we’ve refined our timber kitchen process to achieve an outstanding, durable, and long-lasting finish using specially formulated products
- We don’t take short cuts – we do extra “little” bits that make all the difference to the finished job
- We use the best product on the market, regardless of cost
- Don’t need to pull a kitchen or bathroom out, we can give a facelift from 1 to 7 days
- Because we are professional spray painters we can colour match to any colour
What are the highest compliments
customers have given to us?
- Punctual – they cannot believe we arrive when we say we will for quotes and for jobs
- Our workers are so friendly and approachable
- We leave their homes clean
- Easy to communicate with, happy to answer any questions/ return calls promptly if we are on another call – other companies rarely even call back at all
- Any issues are dealt with promptly and resolved with minimum fuss, nothing too much trouble
- If jobs are urgent, we fit them in as soon as we can, go out of our way to help them
- So professional from first phone call to completion of the job
- Office ladies knowledgeable/can answer questions/easy to talk to
Who are our customers?
- Home owners from mid 20’s to retiree along with renovators and people selling their homes. Also rental property owners
- Younger people use us to update colours without the expense of a full reno
- For older people, even though they could afford a full reno, resurfacing saves them the hassle of having their rooms out of action for an indefinite length of time.
Why Do People Keep Using Us?
- We get the job done right the first time, which means problems are rare — and if any do arise, we address them immediately.
- We complete all work within the timeframes we promise.
- If is it urgent we go all out to do it when it is needed to be done by.
- We are reliable and communicate clearly with our customers — if we’re even five minutes late, we let you know.
- We always leave the premises clean and tidy, just as we found it.
- Our resurfacers are friendly, professional, and easy to get along with.
Why Our Business Stands Out?
- Always available, 24/7 — when you need us, we’re there.
- Complete kitchen and bathroom resurfacing specialists. While others limit themselves, we confidently resurface all kitchens and bathrooms, including timber kitchens. Our refined preparation process and specially formulated products deliver a flawless, long-lasting finish.
- No shortcuts — only superior results. We take care of the small details others overlook, because they make a big difference to the final outcome.
- Premium products only. We use the best products on the market to ensure durability, quality, and a finish that lasts — cost is never a compromise.
- Transform your space without the mess or expense of a full renovation. No need to rip out your kitchen or bathroom — we can give it a stunning facelift in as little as 1 to 7 days.
- Unlimited colour options. As professional spray painters, we can colour-match to virtually any shade to perfectly suit your style.
The Highest Compliments Our Customers Give Us
- Punctuality you can rely on. Customers are often surprised that we arrive exactly when we say we will — for both quotes and scheduled jobs.
- Friendly, approachable team. Our tradespeople are easy to talk to and a pleasure to have in the home.
- Respect for your home. We always leave homes clean and tidy once the job is complete.
- Clear, responsive communication. We’re easy to reach, happy to answer questions, and always return calls promptly — something many customers say they rarely experience elsewhere.
- Fast, hassle-free problem solving. Any issues are handled quickly, professionally, and with minimal fuss.
- Going the extra mile when it matters. For urgent jobs, we do everything possible to fit customers in and help when they need it most.
- Professional from start to finish. From the first phone call through to job completion, our service is seamless and professional.
- Knowledgeable, friendly office staff. Our office team is easy to talk to and well-informed, ready to answer questions and assist at every step.
Who Are Our Customers?
- Homeowners ranging from their mid-20s through to retirees, as well as renovators, property sellers, and rental property owners.
- Younger homeowners who want a fresh, modern look by updating colours and finishes without the cost of a full renovation.
- Older homeowners who may be able to afford a full renovation but prefer resurfacing to avoid the disruption and extended downtime of having key rooms out of action.
Is the material you use paint?
No, our product is purpose designed for kitchen and bathroom surfaces.
Is it going to be more difficult to clean?
It will actually be easier to clean especially the tiles. Once an area is resurfaced, the surface has a film over porous areas, grout lines and damage. This means the surface will require only a simple detergent, and no bleaches, and abrasive harsh chemicals. This also means your grey water is cleaner and less toxic, an added bonus for the environment.
Will my other surfaces be protected?
Your home will be protected by masking film over all surfaces not being resurfaced, and the HVLP – High Volume Low Pressure spray system we use maintains the balance between over-atomisation and the quality finish. This reduces the overall fume load.
Is “reglazing” the same as “refinishing”?
Yes, they are both describing the act of preparing and refinishing porcelain, tile or laminate fixtures in the bathroom and kitchen.
How long will the new surface last?
Your new surface will last as long as your existing surface, in fact we know that our product is superior to a lot of the existing surfaces we resurface so, in fact, it will probably last longer. We do, however, provide a written, not verbal, 3 – 5 year guarantee and stand by this guarantee.
What kind of surfaces can be resurfaced?
We can resurface absolutely any type of surface, including timber, porcelain, laminate and tiles.